Refund, Return and
Cancellation policy
Our goal is to ensure
that you are completely satisfied with your purchase and to this end, Rakhi to
Canada offers a Return Policy. For Rakhi to Canada to continue to offer our
Return Policy, we ask for personal information such as your name, address, and
telephone number for the purposes of detecting and preventing fraud and error
or to communicate with you regarding your return or exchange, if necessary. You
may also be asked to produce photo ID for verification purposes only.
In order to satisfy our
customer, we at Rakhi2Canada follows a well-defined Refund, Return, and
Cancellation Policy. We can be reached by phone or email or chat. We provide
the best technical support or customer service experience to our clients and
customers. However, sometimes things do not work out as expected and the
customer may still find the product unsatisfactory, in such case we follow a
return or a cancellation policy described below:
How to cancel an order?
Cancellations Prior to
Dispatch
If you wish to cancel
your order prior to dispatch, please email us on rakhi2canada@gmail.com. As we
try to process orders immediately it may not always be possible to prevent an
order from being dispatched. If your order has already being placed, it cannot
be returned or canceled as it may contain perishable items.
Orders that are in
“Pending” state can only be canceled. Cancellation is not accepted after the
order is being processed.
Refund policy
When you make purchases
from us, it is final and non-refundable. Subject to our other Term and
Conditions, no product or service may be returned. Notwithstanding anything
contained in the Terms and Conditions, in the event Rakhi to Canada decides to
refund to you, Rakhi to Canada will offer only credit vouchers equivalent to
the refund amount but in some case Rakhi to Canada will refund the money back
and the refund could be processed if we have account details of the customer.
The refund could be processed if it is agreed upon and communicated in writing
to the customer.
Online Refund is
credited directly through the mode from which customer has paid the money
within 24 working hours. Once processed by Rakhi to Canada refund takes 10-15
business days to reflect in your account.
Offline Refund is
credited once customer shares the bank details post that it takes 5-7 working
days. Once processed by Rakhi to Canada refund takes 10-15 business days to
reflect in your account.
Rakhi to Canada is not
responsible and does not guarantee a refund for cases where:
Flowers, plants, fruits,
sweets, gift products and preserved items delivered to incorrect addresses
supplied by the sender.
1. Unsuccessful
deliveries arising from the recipient not being present at the time of delivery
at the address supplied by the sender.
2. Decreased product
quality due to an incorrect delivery address supplied by the sender, or a
re-route requested by the sender.
3. Product quality
problems caused by improper handling by the recipient.
For Flowers, Sweets or
other items that are perishable in nature, the delivery would be attempted only
once. If the delivery is not executed during that attempt due to incorrect or
insufficient address, recipient not at home, address found locked or refusal to
accept, the customer shall still be charged for the order. No refunds would be
entertained for such items.
Return Policy
The products that bear a
warranty from manufacturers, you are requested to bring in the issue to the
concerned manufacturer. Also, please contact customer service at email us at info@indiangiftsgallery.com specifying your Order
ID.
Damaged/Defective
Products
If any product received
by you is in a damaged/defective condition, you should report the same to Rakhi
to Canada within 48 hours of such delivery at e-mail the
photographs of the same at info@indiangiftsgallery.com. Rakhi to Canada will in its
sole discretion either deliver to you, the new product at its own cost or
refund to you the amount in relation to such product. However, please ensure
that the original product tag and packaging remains intact when you return the
product to us. Subject to the Terms and Conditions, once a refund is initiated
by Rakhi to Canada, it takes 10-15 business days to reflect the refund amount
in your account.
Also, if you are not
satisfied with the product and choose to return it to us, please ship it back.
The product normally reaches our warehouse within 10 days of the return; we
will check the returned goods and process a refund or exchange thereafter. Any
refund will be processed after deducting the shipping charges, and in the case
of exchange, the customer will have to pay the shipping charges again.
Apart from condition
specified above, the following products shall not be returned or replaced:
1. Any product with
physical damage caused to the box or to the product;
2. Any product without
original packaging and accessories, such as the retail box, and other items
included in the box at the time of delivery;
3. Any product without a
suitable, clear, un-tampered serial number
Exchanges
Rakhi to Canada will
accept any product exchanges if the product received by you is in a
damaged/defective condition, you should report the same to Rakhi to Canada
within 48 hours of such delivery by e-mailing the photographs of the same at info@indiangiftsgallery.com.